Shipping policy

At Ennlife, we are committed to delivering fresh New Zealand seafood to customers around the world with fast, safe, and transparent shipping services. Below is our detailed shipping & delivery policy for all international orders.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To preserve the maximum freshness of our seafood products, we arrange packaging and shipment promptly once your order is confirmed, minimizing waiting and storage time.
2. International Shipping & Delivery Time
We provide reliable international shipping services to global customers. Standard international delivery generally takes 7–14 business days, depending on your destination country, local logistics efficiency and customs clearance progress. For customers with urgent needs, expedited shipping options are available at checkout for faster delivery.
3. Shipping Fees (No Hidden Charges)
All shipping costs are calculated in real time based on your order weight, product volume and delivery destination. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. There are no hidden fees or extra charges for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or inspection fees, which are determined and charged by your local customs authority. These additional fees are the recipient’s responsibility.
We highly recommend all customers to check the local import regulations and tax policies of your country before placing an order to avoid unexpected extra costs or delivery delays.
5. Professional Seafood Packaging & Shipping Protection
As a professional seafood supplier, we adopt industry-standard fresh-keeping and shockproof packaging for all products. We use high-strength insulated packaging and fresh-keeping materials to ensure our seafood remains fresh, intact and hygienic during long-distance international transit.
For high-value orders, we provide optional shipping insurance at checkout, which effectively protects your orders against loss or damage during delivery, bringing you a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and products upon delivery. If you receive damaged packaging, leakage, deformed goods or abnormal product conditions, please take photos/videos as evidence, refuse to sign for the package and contact our customer service team immediately.
If you find any product quality problems after signing for the package, please contact our support team within 48 hours of delivery with valid evidence. We will verify the issue quickly and provide reasonable solutions including return, exchange or compensation services.
7. Customer Service Support
If you have any questions about order processing, shipping progress, customs clearance, delivery delays or after-sales problems, our professional customer support team is always ready to help you. We will respond to your inquiries and solve your problems as soon as possible.
Ennlife Team
We keep optimizing our logistics and packaging solutions to deliver fresher New Zealand seafood and a better shopping experience for every global customer.